“Customers, the economy, employee relationships – and the world have changed tremendously in the last 24 months. We’ve all had to learn some very tough lessons on how to continue to serve our customers, how to continue being profitable, how to work in environments and situations we’ve never had to tackle before, work with employees who are experiencing stressors at home and at work, and sometimes just how to keep the lights on and the doors open. It’s all continuing to evolve around us and as customer and employee expectations shift and the economy adjusts it will be the most visionary, flexible and adaptable organizations and industries that will find a way to not only survive – but to thrive.”  FFG Consulting, LLC